Thank you for shopping at PelviPulse Pro. We want to ensure you have a clear understanding of our policies regarding returns, refunds, cancellations, and exchanges.
If you have any questions or need assistance, please contact us directly at [email protected].
1. Returns & Eligibility
Our return policy lasts 60 days from the date you receive your item. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
Key Return Conditions:
- Functional Defects: Returns and refunds are primarily reserved for items with verified functional defects.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
- Original Packaging: Items must be returned in their original packaging.
- Change of Mind: We generally do not offer refunds if you simply change your mind. Special considerations may be made under exceptional circumstances at our discretion.
Non-Returnable & Exempt Items:
Certain items cannot be returned due to hygiene, safety, or legal reasons:
- Intimate or sanitary goods
- Perishable items (food, flowers, newspapers, magazines)
- Hazardous materials, flammable liquids, or gases
- Gift cards
- Custom-made products
- Downloadable software products
- Selected health and personal care items
2. Order Cancellations
Cancellations are only accepted for full-priced items within 60 minutes of placing your order.
Because we process orders as quickly as possible, cancellations are extremely time-sensitive. If you need to cancel, please email [email protected] immediately within the 60-minute window.
3. Refunds Process
- Receipt & Inspection: Once your return is received and inspected, we will send an email confirming receipt and notifying you whether your refund has been approved or rejected.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a standard processing timeframe.
- Shipping Deductions: Shipping costs are non-refundable. If your refund is approved, the original shipping cost will be deducted from your total refund amount.
Late or Missing Refunds:
If you haven’t received your refund yet, please follow these steps:
- Re-check your bank account balance.
- Contact your credit card company—it may take a few business days before your refund is officially posted.
- Contact your bank, as processing delays are common.
- If you have completed all of these steps and still have not received your refund, please contact us at [email protected].
4. Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange an item for the exact same product, please email us at [email protected] to initiate the request.
5. Shipping & Return Guidelines
- Return Shipping Costs: You are responsible for paying all shipping costs associated with returning your item.
- Delivery Times: Depending on your location, the time it takes for an exchanged product to reach you may vary.
- Trackable Shipping: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned package.
- Final Release: Refunds will only be issued once we have physically received the returned item and confirmed that all return conditions have been met.